Not quite right? That's OK. Within 30 days of your shipping date, you can exchange your item or get a refund to the original payment method. Here's how.
Window
30 days from shipping date for returns or exchanges. After 30 days, we no longer accept returns.
Condition
Items must be unwashed, unworn, undamaged, with all original tags attached.
Warranty
90-day warranty on manufacturing defects. Email a photo and we'll replace.
How to request a return
- Contact us first. Email info@jysenterprise.com or call +1-855-554-6521 with your order number. Please don't ship anything back without contacting us — no refund will be issued.
- You'll receive an email with a Prepaid Return Label. Post it within the 30-day window.
- Refunds and exchanges are processed within 7–10 business days of receiving your return.
- Refunds go back to your original payment method, minus shipping and return fees. We'll email you when it's done.
Preparing your return package
- Place the item(s) back in the clear bag (if you saved it) along with the original invoice.
- Place the bag in the original brown box and seal it securely.
- Stick the Prepaid Return Label over the original shipping label (cover the old barcode completely).
- Drop it off at the carrier location shown on the label.
Multiple items? Try to use one box and one label when possible, even if they shipped separately.
P.O. Box deliveries in Canada: drop your return at Canada Post.
Order cancellation
Changed your mind right after ordering? Get your order number ready and contact us as fast as possible to avoid cancellation charges. Email info@jysenterprise.com or call +1-855-554-6521.
Questions? Email info@jysenterprise.com or visit our Contact page.