FAQ

FAQ


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We accept the following methods of payment:

Credit cards accepted:

  • Visa

  • MasterCard

  • American Express

Other forms of payment:

  • PayPal

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[accordion action="new accordion" title="WHEN WILL MY ORDER ARRIVE AND WHAT DOES IT COST TO SHIP MY ORDER?" active="0"]

Receive free Standard Shipping within Canada and US on every order over USD $49, when signed into a karlahanson.com account. Please see Order Processing Times and Shipping Restrictions below for additional information.

  • Standard: 2 to 7 business days (excluding weekends and holidays) - $9

  • Express: 2 to 3 business days (excluding weekends and holidays) - Calculated by shipment volume & weight

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days. 

Once an order has shipped, we'll send you an e-mail with shipment confirmation. Just click on View your order to take you to the order summary, where you will find your tracking number. Click on the tracking number, and it will take you to the carrier's website to track the progress of your shipment. It may take up to 72 hours for your tracking number to be activated on our carrier's site.

You can also track your order in your order history. Just log into your account using your e-mail address and password, then click on My Account near the top right corner. Click on the order number to view order details and status. The tracking number will appear under Fulfillment Status. Click on the link to get the tracking information for your order.

Please note orders of high value require a signature upon delivery.

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[accordion action="new accordion" title="DO YOU SHIP OUTSIDE CANADA?" active="0"]

We ship merchandise ordered on KarlaHanson.com to all Canadian provinces and territories, the USA and 238 other countries worldwide.

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[accordion action="new accordion" title="DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?" active="0"]

You may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For wholesale orders, please register and login into your jysenterprise.com account. Please feel free to contact Customer Care for assistance and we'll be happy to help you out.

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[accordion action="new accordion" title="WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT SIZE OR COLOR AFTER MY ORDER IS PLACED?" active="0"]

Hit the "Submit Order" button before you're ready? We’ll do our best to help. Get your order number ready, and contact us as soon as possible to avoid any shipment cancellation charges. 
Customer Service
Phone: +1-855-554-6521
Email info@jysenterprise.com 

 

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[accordion action="new accordion" title="WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?" active="0"]

Absolutely. You may return any item purchased following the guidelines in our RETURNS & EXCHANGES.

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[accordion action="new accordion" title="CAN I RETURN ITEMS PURCHASED ON SALE?" active="0"]

You may return items purchased on sale following the guidelines in our RETURNS & EXCHANGES.

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[accordion action="new accordion" title="WHAT WILL IT COST ME TO MAKE A RETURN OR EXCHANGE?" active="0"]

HOW TO REQUEST A RETURN

  1. Simply contact us with your order number.
    Customer Service
    Phone: +1-855-554-6521
    Email info@jysenterprise.com 

  2. You’ll soon receive an email with your Prepaid Return Label. Be sure to have your package post-marked and sent off within the 14-day return & exchange period.

  3. All refunds and exchanges will be processed within 7 to 10 business days upon receipt of your return package.

  4. Your refund will be credited to the original method of payment via KarlaHanson.com with shipping and returns fees deducted.  When your refund is complete, we'll e-mail you right away and let you know. 

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[accordion action="new accordion" title="HOW LONG DOES IT TAKE TO PROCESS MY RETURN?" active="0"]

All refunds and exchanges will be processed within 7 to 10 business days upon receipt of your return package. You will receive an email confirming the completion of return processing.

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[accordion action="new accordion" title="WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?" active="0"]

Customer satisfaction is our focus at KarlaHanson.com. Please contact our customer service.

Phone: +1-855-554-6521
Email: info@jysenterprise.com 

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[accordion action="new accordion" title="WILL MY ORDER BE TAXED?" active="0"]

Sales tax is calculated based on the laws of the Canadian province or territory to which you are shipping your order. Typically, sales tax displayed during checkout is estimated until the order has shipped.

All orders are shipped from Canada.  You may be subject to customs duties and taxes upon delivery for orders shipped to US and anywhere outside Canada.

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[accordion action="new accordion" title="CAN I SEE A RECORD OF MY TRANSACTIONS WITH KARLAHANSON.COM?" active="0"]

You must be a registered customer on KarlaHanson.com to access your order history. Order history displayed in your online account includes only those purchases made after establishing an account.

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WEBSITE USAGE


[accordion action="new accordion" title="WHY SHOULD I CREATE A KARLAHANSON.COM ACCOUNT?" active="0"]

Creating an account on KarlaHanson.com can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: billing and shipping information for faster and easier checkout; the ability to create and manage a Wishlist; and tracking your order history.

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[accordion action="new accordion" title="WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?" active="0"]

If you have forgotten your KarlaHanson.com account password, please click on the Forgot Your Password link during the sign-in process. You will be instructed to reset your password via email. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password.

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GOT MORE QUESTIONS THAT WE DIDN'T ANSWER HERE?

We'd love to connect with you, and answer all your questions. Just go to CONTACT US, and leave us a message. We will be in touch as soon as possible.