Everything you need to know about ordering, shipping, returns, and your account. Click any question to expand.
Orders & Payment
What payment methods can I use?
We accept the following methods of payment:
Credit cards: Visa, MasterCard, American Express
Other: PayPal
What if I change my mind and want a different size or color after my order is placed?
Hit "Submit Order" too soon? Get your order number ready and contact us as fast as possible to avoid cancellation charges.
Email info@jysenterprise.com or call +1-855-554-6521.
Will my order be taxed?
Sales tax is calculated based on the Canadian province or territory you're shipping to. Tax shown at checkout is estimated until the order ships.
All orders ship from Canada — you may be subject to customs duties and taxes upon delivery for orders to the US or anywhere outside Canada.
Shipping
When will my order arrive and what does shipping cost?
Free standard shipping within Canada and US on orders over USD $49 (when signed into your account).
- Standard: 2–7 business days — $9
- Express: 2–3 business days — calculated by weight & volume
Once shipped, you'll get an email with your tracking number. It may take up to 72 hours for tracking to activate. You can also track from your account under Fulfillment Status.
High-value orders require a signature on delivery.
Do you ship outside Canada?
Yes. We ship to all Canadian provinces and territories, the USA, and 238 other countries worldwide.
Do you ship to multiple addresses?
Only one address per order. For multi-address shipments, place separate orders. For wholesale, register at jysenterprise.com or contact customer care.
Returns & Exchanges
What if I'm not pleased with my selection? Can I return it?
Yes. See our Returns & Exchanges page for full details.
Can I return sale items?
Yes, following the same guidelines as regular items. See Returns & Exchanges.
What will a return or exchange cost me?
- Contact us with your order number: info@jysenterprise.com or +1-855-554-6521.
- You'll receive a Prepaid Return Label. Post within the 30-day window.
- Refunds and exchanges are processed within 7–10 business days of receipt.
- Refunds go back to your original payment method, minus shipping and return fees.
How long does it take to process my return?
7–10 business days from the day we receive your package. You'll get an email confirmation once processed.
What do I do if my item arrives damaged?
Contact customer service: info@jysenterprise.com or +1-855-554-6521.
Your Account
Why should I create an account?
Faster checkout with saved billing/shipping info, a wishlist you can save and manage, and full access to your order history.
Can I see a record of my transactions?
Yes — for registered customers only. Your order history shows all purchases made after creating an account.
What do I do if I've forgotten my password?
Click Forgot Your Password at sign-in. We'll email you a link to create a new one.
Still have questions? We'd love to help. Visit our Contact page or email info@jysenterprise.com.