Shipping Information

Shipping

Shipping Options


Shipping Promotion Canada & US

Receive Free Standard Shipping within Canada and US on every order over CAD $39. Please see Order Processing Times and Shipping Restrictions below for additional information.

  • Standard: 2 to 7 business days (excluding weekends and holidays) - $9*
  • Express: 2 to 3 business days (excluding weekends and holidays) - Calculated by shipment weight

Shipping Promotion Worldwide

Not in Canada or US?  You won't be left out.  Receive free Standard International Shipping on every order over CAD $200. Please see Order Processing Times and Shipping Restrictions below for additional information.

  • Standard: 6 to 10 business days (excluding weekends and holidays) - $29*
  • Express: 4 to 7 business days (excluding weekends and holidays) - Calculated by shipment weight

* Please note that customers outside of Canada may be subject to Customs Duty and/or Tax charges upon receiving the shipment.
The seller, KarlaHanson.com, is not responsible for these charges.

 

    Order Processing Times 


    Standard & Express Shipping — Orders will be shipped within 1-2 business days Monday to Friday.

    All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

     

    Shipping Restrictions


    For orders shipped to P.O. Box addresses, rural postal codes, and remote locations considered "beyond points", we can reach your destination through Standard shipping only. Please allow additional time for orders shipped to these addresses.

     

    Shipping To Multiple Addresses


    You may only ship to one address per order.

    If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For wholesale orders, please register and login into your jysenterprise.com account.  Please feel free to contact Customer Care for assistance and we'll be happy to help you out.

    Order Tracking Information


    Once an order has shipped, we'll send you an e-mail with shipment confirmation. Just click on View your order to take you to the order summary, where you will find your tracking number. Click on the tracking number, and it will take you to the carrier's website to track the progress of your shipment. It may take up to 72 hours for your tracking number to be activated on our carrier's site.

    You can also track your order in your order history. Just log into your account using your e-mail address and password, then click on My Account near the top right corner. Click on the order number to view order details and status. The tracking number will appear under Fulfillment Status. Click on the link to get the tracking information for your order.

    Please note orders of high value require a signature upon delivery.